Refund & Cancellation Policy
This policy governs refunds and cancellations for all Panchang API plans offered by DevDarsha. Payments are processed by Razorpay. This policy is incorporated into and read together with the API Terms of Service.
Permanent Free Tier
The Free tier has no charge and is non-refundable; you may stop using it at any time. Paid plans do not currently include a paid-plan evaluation period. Once a paid charge has been processed, refunds are governed by the Eligibility and Non-Refundable sections below, subject to applicable consumer rights.
Paid Plans
Paid plans are billed in advance per plan cycle (monthly, 3-month, 6-month, or annual). Recurring billing is operated through Razorpay's e-mandate framework as described in the API Terms of Service. Customers may cancel auto-debit at any time from the dashboard or by emailing [email protected]; cancellation stops future debits but does not, by itself, refund prior charges.
Refund Eligibility
Once a paid charge has been processed, refunds are limited to the cases below:
- Duplicate charges: The same plan/cycle was charged more than once due to a payment-system error. The duplicate charge is refunded in full once verified.
- Demonstrable billing errors: The amount charged does not match the price published at the time of purchase, or a charge was processed after a verified cancellation that should have prevented it.
- Company-approved exceptions: Refunds expressly approved in writing by DevDarsha at its sole discretion.
Service outages (beyond any SLA threshold defined for the customer's plan in the API Terms of Service) are addressed through service credits applied to a future invoice, not cash refunds.
Non-Refundable Cases
- Change of mind, lack of usage, or low API call volume after a paid charge.
- Unused quota, partial months, downgrades, or mid-cycle account closure (no pro-rata refunds).
- Annual or multi-cycle plan refunds after a paid charge — you may cancel to stop future renewals, but the remaining period is not refunded outside the cases listed in Eligibility above.
- Usage-based overages or add-ons consumed during the billing period.
- Accounts suspended or terminated for violation of the Acceptable Use Policy or the Terms of Service.
Cancellation
You may cancel your plan at any time from the dashboard. Cancellation stops future renewals and any future auto-debits under the e-mandate. You retain access to your current plan's features until the end of the paid billing period unless your account is suspended for breach of these terms.
How to Request a Refund
- Email [email protected] from your registered email address with the subject line:
Refund Request — [your registered email] - Include your account email, the Razorpay payment ID, the payment date, and which Eligibility category applies (duplicate, billing error, or approved exception)
- We will respond within 3 business days
- Approved refunds are issued through Razorpay to the original payment instrument and typically appear within 5–10 business days, depending on your bank
If you initiate a chargeback or payment dispute through your bank or Razorpay, the corresponding account or feature may be suspended pending resolution.
Contact
Billing & refund queries: [email protected]
Legal / Data Rights / Grievance (DPDP): [email protected]